Frequently Asked Questions

Welcome to the RainKee Help Center! Here you’ll find answers about our products, shipping, and policies. If you need more details, links to our full policy pages are provided below.

📏 Sizing & Product Information

Getting the perfect fit is easy! We recommend checking our dedicated Size Guide​ before ordering. There you’ll find:

  • Detailed measurement instructions (how to measure bust, waist, etc.).

  • Specific tips for T-shirts, Hoodies, and other apparel.

  • Information on whether you should size up for a looser fit.

Product measurements are provided by our suppliers and may vary by up to 2 inches (5 cm). For the most accurate fit, please compare your body measurements with the chart on the Size Guide page

👕 Materials & Care

We carefully select fabrics for durability and comfort.

  • Natural Fibers (Cotton/Linen): Breathable and comfortable. Initial washes may have slight color bleeding; we recommend washing cold and inside-out​ to maintain colorfastness.

  • Blended Fabrics: Resistant to wrinkles and pilling, with minimal shrinkage (within industry standards).

Every product page includes a detailed fabric composition. For more laundry tips, fabric guides, and best practices to keep your clothes looking their best, feel free to visit our Apparel Care Blog.

Following these instructions will ensure your garment stays in perfect condition.

💳 Payments & Security

We use Stripe for secure processing. We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, Apple Pay, and Google Pay.

Absolutely. We are PCI-DSS compliant, use SSL encryption, and support 3D Secure Authentication. We do not see or store your full card details. All processing is handled securely by Stripe.

All transactions are processed in USD. If your card is in a different currency, your bank will handle the conversion automatically.

🚚 Shipping & Delivery

Shipping rates and estimated delivery times are calculated at checkout based on your location and the products in your order. We have detailed breakdowns for different product categories (T-shirts, Hoodies, Bags, etc.).

👉 View our full Shipping Policy and rate table here:​ Shipping Policy

Since products may be produced and shipped from different locations, your order may arrive in multiple shipments. You will receive tracking information for each package.

Yes, we ship worldwide! However, we do not ship to certain restricted countries due to legal or carrier limitations (including Russia, Belarus, Cuba, Iran, Syria, North Korea, and others). Please check our Shipping Policy page​ for the complete list of restricted regions.

For international orders (including Canada and the UK), customs fees or import duties may apply upon arrival. These charges are the responsibility of the customer and are not included in our product prices.

📦 Order & Tracking

Once shipped, you will receive a confirmation email with tracking details. Please allow 24–48 hours for the tracking information to update in the carrier’s system.

Please double-check your address before placing an order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

🔄 Returns & Refunds

We generally do not accept returns or exchanges for change-of-mind purchases. However, we stand behind our quality!

If your item arrives damaged, defective, or is lost in shipping, we will offer a refund or reshipment.

👉 Read the full details of our policy here:​ Refund and Returns Policy

Please inspect your order upon reception. If the item is defective or damaged, contact us immediately using our Contact Form (within 30 days of receiving your order) so we can make it right.

Yes. Orders shipped to the EU benefit from a 14-day cooling-off period, allowing you to cancel or return your order for any reason. Please refer to our Refund and Returns Policy page​ for the specific conditions regarding EU consumer rights.

Still have questions? Feel free to reach out via our Contact Form.

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