Refund and Returns Policy

Overview

We do not accept returns or exchanges. If your item arrives damaged, defective, or is lost in shipping, we can offer a refund or reshipment. You must contact us within 30 days of receiving your order.

To request help with a damaged, defective, or lost item, please reach out using our Contact Form. Requests made after 30 days from delivery are not eligible.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns. However, we can offer a refund or reshipment if your item arrives damaged, defective, or is lost in shipping, as long as you contact us within 30 days of receiving your order.

Unfortunately, we cannot issue refunds for gift cards or sale items.

Notification for EU consumers:

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Stellaino Inc reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.